Question 1

Do you work with early-stage startups?

Accepted Answer

Yes! We love working with startups. Whether you're validating an idea, building your MVP (Minimum Viable Product)*, or refining your product before launch, we provide tailored advice to fit your stage and pace.*An MVP (Minimum Viable Product) is a simplified version of your product with just enough features to solve a core problem and gather early feedback from users -helping you learn quickly and build smarter.

Question 2

How do we get started?

Accepted Answer

Simply reach out via our contact form or email us with a quick overview of your product and what you need help with. We’ll set up an intro call to understand your goals and suggest how we can support you.

Question 3

Do you sign NDAs?

Accepted Answer

Yes, we’re happy to sign an NDA before diving into your product details. We take confidentiality seriously.

Question 4

Are there any fees for cancelling a service?

Accepted Answer

We understand that priorities can shift. For one-off sessions, cancellations made at least 24 hours in advance are fully refundable.
For short-term or project-based engagements, we outline cancellation terms in the service agreement, including any applicable fees based on notice period and work already completed.
If you have specific concerns, feel free to reach out — we're flexible and aim to be fair.

Question 5

How much do the sessions cost?

Accepted Answer

Pricing varies depending on the scope and session length. We offer flat rates for one-off sessions and custom packages for short-term advisory work. 
One-off product owner daily sessions are mostly offered at a flat rate. These are great for focused, high-impact discussions around your product strategy, roadmap, or launch readiness.
Short-term or project-based IT consultancy is priced based on scope, duration, and complexity. We provide custom packages to fit your specific needs.
Get in touch with us for a quick quote!

Question 6

Is it possible to book a few sessions instead of a long-term engagement?

Accepted Answer

Certainly. We recognize that not every team requires continuous consultancy. You can book a few sessions based on your specific needs.

Question 7

Do you offer ongoing support after the initial product sessions?

Accepted Answer

Yes. We offer follow-up support in the form of ad hoc sessions, short-term retainers, or project-based engagement if you need continued help post-launch or during implementation.

Question 8

The calendar looks fully booked — is there any way to request support on a specific date?

Accepted Answer

If you don’t see availability for a day you need, please contact us directly with your preferred date and what kind of support you’re looking for. We’ll do our best to accommodate special or urgent requests, depending on availability.

Question 9

What are your working arrangements: remote, in-person, or hybrid?

Accepted Answer

We mainly operate remotely to maintain flexibility and efficiency for both local and international clients. However, we can arrange in-person or hybrid sessions based on location, project scope, and availability. Let us know your preference, and we'll find the best setup for your team.

Question 10

We have a feature with requirements gathered, but testing and feedback are still pending. Can you help?

Accepted Answer

.Whether you need support in usability testing, UAT coordination, or just want a second opinion on readiness, we can tailor a session to move things forward efficiently.

Question 11

Where is  Nova Raven based?

Accepted Answer

We’re based in London, UK, but we work with clients globally. Most of our consultancy is delivered remotely, allowing us to collaborate efficiently with teams across different time zones — including Europe, the US, and other regions.

Question 12

Is Nova Raven exclusively for financial companies?

Accepted Answer

While our primary expertise lies in fintech and financial products, we are open to collaborating with startups and teams in related industries, particularly those developing tech-driven, data-intensive, or regulated products. If your product involves complex workflows, compliance requirements, or user experience challenges, we are eager to explore how we can assist you, even if you are outside traditional finance.

Question 13

I canceled a product owner session booked at the weekend rate and then booked a weekday day-rate session. Can I get a refund for the difference?

Accepted Answer

Please contact us with your booking details, and we’ll be happy to assist you with the refund process.

Question 14

We already have a product team, but due to a busy schedule, we need extra support. Can you help?

Accepted Answer

Absolutely! We offer flexible, supplementary product consultancy to support your existing team during peak times or critical phases.

Question 15

I’m based outside the US or UK. Can Nova Raven still work with us?

Accepted Answer

Yes! We work with clients globally, regardless of location. Our consultancy services are primarily delivered remotely, which allows us to support teams anywhere in the world efficiently. Time zone differences and communication preferences are always taken into account to ensure a smooth collaboration.

Question 16

We don’t have a UAT environment or a product team, and our technical knowledge is limited. How many sessions would we need with Nova Raven?

Accepted Answer

No problem — we’re here to support you from wherever you are. The number of sessions depends on your goals, the stage of your product, and the level of support you need.
If you're missing a UAT (User Acceptance Testing) environment or product team, we can help you:
Define your product priorities
Set up  testing processes
Build clarity around next steps, even without a technical background
We typically start with an initial discovery session, followed by a few targeted sessions focused on product structure, testing planning, and execution. We’ll recommend a plan after our first call, based on your needs and timeline.

Question 17

Can you advise on integration and system design (non-code, product-side)?

Accepted Answer

We provide non-code, product-side support for integration planning and system design — especially useful for fintech, hedge funds, and banking products where clarity between teams is critical.
We work on:
Defining integration requirements and workflows
Mapping out systems, APIs, and data exchange points
Aligning business logic with technical delivery
Facilitating communication between product, tech, and compliance teams
Ensuring the system design supports scalability and regulatory needs
While we don’t write code, we bridge the gap between product and engineering, helping you make informed decisions early — before development begins.

Question 18

Can Nova Raven help us prepare for investor or stakeholder presentations?

Accepted Answer

We  support our clients in shaping their product narrative, refining decks, or preparing materials for investor updates, board meetings, or regulatory reviews — especially in fintech and regulated sectors.

Question 19

We work with external vendors or tech teams. Can Nova Raven collaborate with them?

Accepted Answer

We often act as a bridge between your internal stakeholders and third-party vendors or tech teams.

Question 20

Can Nova Raven help us define or refine our product documentation?

Accepted Answer

We can help create or review user stories, feature specifications, testing criteria, and product documentation to ensure clear handover to developers, testers, and stakeholders.

Question 21

We are an initial state and we don't have technical stakeholders in place yet. Can Nova Raven help?

Accepted Answer

We can help you prepare by identifying what's needed for your product to move forward and assist in shaping your initial technical requirements or vendor conversations.

Question 22

Which languages is Nova Raven currently available in, and is it possible to request another language?

Accepted Answer

Nova Raven currently offers services in English and Turkish.

Frequently asked questions